Booking and

cancellation policies

Policies

Bookings, changes, cancellations, and confirmations are valid only through our official WhatsApp channel ((+57) 315 346 4340), our official Booking.com channel, our official Airbnb channel, and our email address iranapacific@gmail.com.
Requests, complaints, and claims will be handled only through our official WhatsApp channel +57 315 346 4340 and our email address iranapacific@gmail.com.
The person making the booking must be of legal age.
The booking is confirmed with a 25% deposit of the total value. The remaining balance is paid upon arrival at the hotel, or the guest may make additional payments before the trip if preferred. For group experiences, full payment must be completed by the deadline indicated for each experience.
A booking is only considered confirmed once the guest has made the required payment and received confirmation by email or WhatsApp. The guest is responsible for providing truthful, complete, and up-to-date information during the booking process. The hotel reserves the right to cancel a booking if it detects inconsistencies or misuse of the system.
If you cancel your booking up to one month (30 calendar days) before your arrival date, we will refund 50% of your deposit, minus transaction costs if applicable.
If you cancel your booking with 29 or fewer calendar days remaining before your arrival date, no percentage of your deposit will be refunded.
If the cancellation is made within 14 days of arrival due to demonstrable force majeure, the value of the booking will not be refunded, but you will have the option to move it to any date within the following year from the original booking date. In this case, the standard cancellation policy will not apply — meaning if the booking is cancelled again, no refund of any kind will be given. Note: flight changes or cancellations by the airline are NOT considered force majeure.
If the airline changes or cancels your flight with 3 or fewer days remaining before your arrival, the booking must still be honored in full on the agreed date, even if you end up traveling the day after your original arrival date.
If for any reason you were unable to travel and did not notify us (no-show), no percentage will be refunded and you will not be entitled to date changes.
If, after your arrival (check-in), you wish to cancel or modify your booking, no percentage of the full stay will be refunded, nor will you be entitled to date changes.
When using the private boat service for the Nuquí – Hotel – Nuquí route, we are not responsible for last-minute flight changes or cancellations; if the boat was already scheduled, that cost must be covered and the service booked again if desired. Nuquí–Hotel transfers depart no earlier than 10:30 am, and Hotel–Nuquí transfers depart no later than 9:30 am.
Children between 0 and 23 months stay free of charge as long as they sleep in the same bed as their guardians.
Children ages 2 to 9 receive a 15% discount on the value of the stay.
Card payments carry a 5% surcharge, corresponding to the payment gateway's processing fee. This surcharge is calculated by dividing the price by 0.95 (not by simply adding 5%), since the fee is charged on the total amount paid, not on the base price. This ensures the hotel receives 100% of the agreed price.

General policies

Establishment identification

This website and booking system are operated by Irana Pacific Hotel, NIT 1037632586, located on Coquí beach, Nuquí, Chocó, Colombia. For any inquiries, you can write to iranapacific@gmail.com or via WhatsApp +57 315 346 43 40.

Payment methods

We accept payment by bank transfer, credit/debit card, or any other method communicated at the time of booking. Rates are listed in Colombian pesos (COP) and include taxes unless otherwise stated. Card payments carry a 5% surcharge, corresponding to the payment gateway's processing fee. This surcharge is calculated by dividing the price by 0.95 (not by simply adding 5%), since the fee is charged on the total amount paid, not on the base price. This ensures the hotel receives 100% of the agreed price.

Check-in – Check-out

Check-in: from 12:30 pm.
Check-out: until 9:30 am.
Early check-in or late check-out is subject to availability and may incur additional charges.

Minors and pets

Minors must be accompanied by a responsible adult who is a parent or direct family member. Otherwise, a notarized authorization from the parents will be required for entry. Pets are not allowed, unless otherwise indicated for certain rooms and under specific conditions.

Guest responsibility

Guests agree to take care of the facilities and to respect other guests and hotel staff. Any damage caused by negligence or misuse will be charged to the responsible guest.

Hotel responsibility

The hotel is not responsible for loss, theft, or damage to personal belongings that were not reported or kept under staff custody.

We assume no responsibility for public utility interruptions or force majeure situations.

The hotel is not responsible for accidents, injuries, or any incident occurring during activities carried out outside the hotel premises, including hikes, wildlife watching, water activities, and community visits. Guests take part in these activities at their own risk and responsibility.

Common areas

The hotel's common areas are open until 11:00 pm, with the exception of the lounge and beach area, which remain open.

We ask that guests keep noise at a moderate level so everyone can rest.

The beach has no lifeguard on duty, and guests swim in the sea and river at their own risk and responsibility.

The hotel provides stand-up paddleboards/kayaks free of charge as a benefit for guests, who use them at their own risk and responsibility, understanding that the beach has no lifeguard and the hotel has no rescue equipment.

Damage to boards or paddles will be charged to the guest's account.

Restaurant

Breakfast: 8:00 am – 9:00 am
Lunch: 12:30 pm – 3:00 pm
Dinner: 6:30 pm – 7:30 pm

The kitchen is reserved for restaurant use and is not available for guest use.

Meals

Our rates include full meals throughout the stay, from lunch on check-in day through breakfast on check-out day, within the set meal times.

It is the guest's responsibility to inform us in advance of any allergy, intolerance, or dietary restriction so we can be prepared.

Personal belongings and liability

Irana Pacific Hotel is not responsible for items lost or misplaced in common areas.

Room inventory responsibility

`At check-in, the room is handed over fully equipped.

Any item that is damaged, stained, or missing will be charged to the guest at check-out. The guest authorizes the use of their card for this purpose.

Housekeeping and linens

Rooms are cleaned daily.

Sheets and towels are changed every third night of the stay, or whenever the guest expressly requests it for hygiene reasons.

This helps save energy and avoid water waste at the hotel. We invite you to hang your towels to dry each day so they stay fresh and clean.

Daily housekeeping is mandatory for your safety and cannot be declined for more than one day in a row.

Activities policy

If weather conditions prevent an activity from taking place, it will be rescheduled for another time during the stay, subject to availability.

If a guest purchased a package that includes activities and decides not to take part in one or any of them, this does not entitle them to a refund. All activities are subject to weather conditions, and itineraries may change without prior notice.

Unsuccessful wildlife sightings (whales, whale sharks, turtles, among others) do not entitle guests to refunds or discounts. These are wild animals in their natural habitat, and their presence is unpredictable. Regardless of the sighting's outcome, the guide's time, the boat, and other resources required for the activity have already been used.

Smoking policy

Smoking is only allowed on the beach.

Smoking is prohibited in rooms, hallways, common areas, or any other part of the hotel.

Illegal substances

The possession and use of illegal substances on hotel premises is strictly prohibited.

Personal data processing

By booking, you authorize Irana Pacific Hotel to use your personal data exclusively for administrative, commercial, and legal purposes, in accordance with Colombian Law 1581 of 2012. Please refer to our Privacy Policy.

Changes to these Terms

The hotel may update these terms and conditions at any time. The version published on our website will be the one in effect.

Governing Law and Jurisdiction

These terms are governed by the laws of the Republic of Colombia. Any dispute will be resolved before the courts of Quibdó.

Children's policy

Children ages 2 and up are welcome as long as they present identification documents proving the family relationship and/or express parental authorization signed and notarized. Children ages 2 to 9 receive a 15% discount on the value of the stay. Children ages 10 and up pay the adult rate.

Minors must be accompanied by a responsible adult at all times. It is the responsibility of parents and/or responsible adults to ensure that children do not disturb other guests' rest or violate hotel policies. Parents or responsible adults must cover any cost of damage caused by minors to hotel property.

Used diapers and wipes must be kept in a bag and taken back to Nuquí on check-out day for proper disposal there. There is no waste treatment for this type of waste at the hotel or in the surrounding area.

Baby policy

Babies between 0 and 23 months can stay with us free of charge as long as they sleep in the same bed as their parents and present identification documents proving the family relationship; notarized authorizations will not be accepted.

It is the parents' responsibility to ensure that babies do not disturb other guests' rest or violate hotel policies.

Pet policy

Yes, we accept pets, but please note that full responsibility lies with the guest.

We're located between the sea and the mangrove, in a natural environment, so you must keep an eye on your pet and prevent it from wandering off alone into these areas.

The beach in front of the hotel is approximately 5 km long, with jungle and a river behind it — don't leave your pet unsupervised!
This is a natural environment, and wild animals such as scorpions or snakes may appear. Pets tend to be curious, so it's important to watch them closely to avoid incidents.

Picking up after your pet is required. There is no waste collection or treatment in the area, so waste must be collected only in certified compostable bags and disposed of wherever hotel staff indicate.

Please make sure your pet doesn't chase or disturb local wildlife — there are birds, crabs, raccoons, and other animals in the area.

It is the owner's responsibility to ensure pets do not disturb other guests' rest or violate hotel policies. Responsible owners must cover any cost of damage caused by their pets to hotel property, including but not limited to stains or tears in sheets, towels, mosquito nets, rugs, furniture, facilities, and other items.

Alcoholic beverage policy

At Irana Pacific Hotel, we want to offer our guests a safe, well-organized, high-quality experience. To ensure this, we've established the following policy regarding outside alcoholic beverages:

Consumption of outside liquor

Guests may bring their own bottles of liquor if they wish.

However, opening and consuming them on hotel premises carries a charge of $50,000 COP per opened bottle and $15,000 COP per beer six-pack.

Reasons for the charge

This fee covers:

Staff support in properly handling and serving the liquor (glasses, ice, etc.).
Organization and oversight of common areas.
Protecting all guests by ensuring a safe and respectful environment.

How the charge is applied

The fee is charged per opened bottle, regardless of size or contents.

The charge will be added to the guest's account and must be settled at check-out.

Opening and consuming liquor in public areas of the hotel is not permitted without first registering the bottl

Exceptions

Alcoholic beverages purchased directly at the hotel carry no additional charge. Special events or celebrations may have different conditions, agreed upon in advance.

Consumption oversight

We reserve the right to restrict alcohol consumption if it affects the peace, safety, or harmony of other guests. Thank you for your understanding and support so that everyone can enjoy an unforgettable experience.